Refund policy

You have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused, in the same condition as received, with tags and in its original packaging.
• A receipt or proof of purchase is required.

1. 1

   Email info@padrift.com with your order number.

2. 2

   Wait for our approval — returns sent without approval may not be accepted.

3. 3

   Send the item to the return address with a trackable shipping service.

Return shipping costs are paid by the customer. We don't provide prepaid return labels.

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, without giving a reason.

1. 1

   Tell us in writing by email (info@padrift.com) within 14 days of receiving your order.

2. 2

   You then have a further 14 days to send the item back.

Items must be unused, in their original packaging, with proof of purchase. Return shipping costs are paid by the customer unless the item is defective or incorrect.

Not covered

Custom-made or personalized products (such as custom mouse pads), opened hygiene-sealed items, final sale or discounted items, and gift cards.

Please inspect your order when it arrives and contact us right away if an item is defective, damaged or incorrect.

Send photos and your order number, and we'll resolve it promptly with a replacement or a refund at no cost to you.

The fastest way to get what you want is to return the original item as described above. Once your return is accepted, place a new order for the item you'd like instead.

Once we receive and inspect your return, we'll let you know whether it is approved.

Approved refunds go back to your original payment method within 10 business days. Your bank or payment provider may take a little longer to show it.

If more than 15 business days have passed since approval, contact us at info@padrift.com.